Sign In / Register
arrow_back
Back
Sign in FAQ
I would like to know more about the new Identity service?

We've transitioned to a new identity service. If this is your first login post migration you can still use your exiting username and password.

On this screen enter your username and click next. Follow the instruction on the corresponding screen for a seamless login experience.

How do I register a New Account?

You can register a new account by clicking on the sign-up option on the sign-in/register screen.

An email will be sent to you to validate your email address.

I forgot my password. How can I reset it?

If using a social provider, you follow their instructions:

If you are logging in with an email address, use this “forgot password” option available on your password screen.

How can I switch my verification method?

You have the option to change you authentication method by selecting the “verify with something else” option.

Why am I getting emails from identity.tylerportico.com?

MunicipalOnlinePayments.com hosted by Tyler Portico, the “entry point” for many cloud applications and services developed by Tyler Technologies, Inc. If you chose to use an email address instead of a social provider for sign-in, it’s the identity services that handles your authentication and any management activities that require your email.

Smart Meter Access Now Available

The following new features are available via your online Utility Billing account:

  • View monthly, daily, or hourly water usage information. Usage information is updated 4 times daily and may not be up to the current hour
  • Set usage and billing thresholds
  • Get threshold and leak alerts via email, phone or text message

It's simple! Login to your Utility Billing account to view your water usage. Click on "Manage Alerts" to set up custom notifications. 

First-time users will need to register for an online account.  Please have your account and customer number available to register. 

Our Secure Automated Phone Service is available 24/7 for making utility payments at 937-303-5250.  Please have your account number and customer number ready when you call.